Terms of Service

Trace Learn provides diagnostic-led practice across Maths, English, verbal reasoning, and non-verbal reasoning. Features may include lessons, assignments, tests, printable answer sheets, progress views, reports, and educational game rewards.

The service supports 11+ preparation, but it does not guarantee admission, a particular score, or success in any school entrance process. Admissions rules and test formats vary, so you should also check the current information from the relevant school or local authority.

• An adult must create and control each account and child profile.
• Children use the learner area through an adult-managed username, avatar, and PIN.
• You must provide accurate adult account and billing information.
• You are responsible for deciding whether the service is suitable for each child you add.
• Tutors must have an appropriate lawful basis and authority to add or manage student information.

Keep your password and learner PINs private. Tell us promptly if you believe an account has been accessed without permission. You are responsible for activity carried out through your account unless the activity results from our failure to use reasonable care and skill.

• Free: one learner diagnostic, with no payment card required.
• Core: a monthly plan for one child with a 7-day free trial at the price shown on the pricing page.
• Tutor Studio: a monthly plan for up to 50 active students with a 7-day free trial at the price shown on the pricing page.

Stripe processes paid subscriptions. We do not store full card details. You can cancel a monthly subscription before the next renewal through the available account controls or by contacting support. Cancellation stops future renewals and normally leaves paid access in place until the end of the current billing period. Nothing in these terms limits statutory cancellation or refund rights that apply to you.

If a price changes, we will give reasonable notice before the new price applies to a future renewal. You can cancel before that renewal.

You must not:

• Use the service unlawfully or in a way that harms a child or another person.
• Try to access another account, student record, or restricted part of the service.
• Probe, disrupt, overload, scrape, or bypass security controls.
• Upload malware or use automated access that interferes with normal operation.
• Copy, resell, or distribute substantial parts of the service or its learning content without permission.

The service, software, design, and original learning content belong to Just Understanding Data Ltdor its licensors. Your subscription gives you a personal, limited right to use the service for learning or, for Tutor Studio, for the students you are authorised to manage. It does not transfer ownership of the service or its content.

We aim to keep the service available and accurate, but maintenance, security work, and technical failures can cause interruptions. We may improve, replace, or retire features. If a change materially reduces a paid service, we will provide reasonable notice where practical.

You may stop using the service at any time. We may suspend access where reasonably needed to protect children, users, data, payments, or the service, or where these terms are seriously or repeatedly breached. Where appropriate, we will explain the reason and provide a way to contact us.

We provide the service with reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable, for admissions decisions made by third parties, or for failures caused by events outside our reasonable control. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including your statutory consumer rights.

Our Privacy Policy, Cookie Policy, and Safeguarding page explain how we handle data and design the child experience.

We may update these terms when the service or law changes. We will post the updated terms with a new effective date and give reasonable notice of material changes that affect paid users.

These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you keep any mandatory rights available to you under local law. Questions can be sent to [email protected].